Refund Policy

In case of problems, the customer can cancel the order by simply communicating it by e-mail to the address illaccettoshop@gmail.com, as long as the same has not yet been processed.

The customer can exercise the Right of Withdrawal within 14 days from the date of receipt of the goods through an explicit declaration, containing the data necessary to identify the order sent to the indicated contacts. In case of exercising the right of withdrawal, the Customer undertakes to return the products received in full, in unaltered conditions and in the original packaging. Partially missing or altered products could lead to the loss of the right of withdrawal and therefore the refund of the order.

The right of withdrawal is instead excluded: for products not delivered due to the absence of the Customer from the place of delivery and for those which, upon collection, are altered or deteriorated due to the delay caused by the Customer.

If the withdrawal is carried out according to the methods and terms set out above, any amount already paid for the products is credited to the buyer using the same payment method used by him on the website to complete the order. If the customer has paid cash on delivery, the refund of the order can only be made through a coupon of equal value.

Reimbursement

The refund is made in the shortest possible time, and in any case within 14 days from the date on which VALEDO S.A.S. di Cisterni Edoardo, having received notice of the withdrawal from the Customer, receives the ordered goods intact and in the original packaging at the following address: Viale Roma 94, Forlì (FC) 47121.

The costs for returning the Products to VALEDO S.A.S. di Cisterni Edoardo, are non-refundable and remain, by law, the responsibility of the customer.

Any complaint must be addressed to VALEDO S.A.S. by sending an email to illaccettoshop@gmail.com